PRIVACY POLICY

ROBOFACTURING3D takes the privacy of your information very seriously. In this Privacy Policy we inform you of our practices with respect to the collection and processing of your personal information Data, collected by us or provided by you in relation to your use of our Website or our Service.

Please, note that ROBOFACTURING3D reserves the right to modify this Privacy Policy as we may deem necessary from time to time or as may be required by law, updating the “Last Updated” date at the top of this Agreement. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

This Privacy Policy applies between you (the User) and ROBOFACTURING3D (the Owner and provider of the Website https://www.robofacturing3d.com).

Please read this Privacy Policy carefully, and in addition to our Terms and Conditions, which can be found at:
https://robofacturing3d.com/terms-and-conditions/

1. DEFINITIONS AND INTERPRETATION OF THIS PRIVACY POLICY

1.1 In this Privacy Policy, you will find the following definitions:

ROBOFACTURING3D LIMITED, ROBOFACTURING3D, we, us, our or the Owner: ROBOFACTURING3D LIMITED, a company incorporated in England and Wales with registered number 12720486 whose registered office is at Flat 111 Lighterman Point 3 New Village Avenue, London, England, E14 0ND

Website: the website https://www.robofacturing3d.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

User, you or yours: any third party that uses our Website or our Service, and is not employed by ROBOFACTURING3D and acting in the course of their employment.

Data: any and all information that the User submits to ROBOFACTURING3D via the Website or other mean in accordance to the definitions provided in the Data Protection Laws.

Service: any type of activity provided from us to you.

Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, effective in England.

GDPR: General Data Protection Regulation (EU) 2016/679.

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website. Details of the cookies used by this Website are set out in clause 13.

EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

1.2 In this Privacy Policy, unless the context requires a different interpretation, the headings and sub-headings do not form part of this Privacy Policy.

2. SCOPE OF THIS PRIVACY POLICY

2.1 This Privacy Policy applies only to the actions of ROBOFACTURING3D and Users with respect to this Website and our Service to you. It does not extend to any websites that can be accessed from this Website including any links we may provide to social media websites.

2.2 For purposes of the applicable Data Protection Laws, ROBOFACTURING3D is the “data controller”. This means that ROBOFACTURING3D determines the manner in which, and the purposes for which, your Data is processed.

3. WHAT IS OUR “LEGAL BASIS” FOR PROCESSING YOUR DATA

3.1 In respect of each of the purposes for which we use your personal Data, the Data Protection Act 2018 (DPA 2018) and the UK General Data Protection Regulation (UK GDPR) require us to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases:

– Where we need to perform an Agreement, we are about to enter into or have entered into with you (“Contractual Necessity”).

– Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”).

– Where we need to comply with a legal or regulatory obligation (“Compliance with Law”).

4. HOW WE COLLECT DATA

4.1 Data is given to us by you. ROBOFACTURING3D will collect your Data in a number of ways, for example:

– when you contact ROBOFACTURING3D through the Website, by telephone, post, email or through any other means;

– when you register with us and set up an account to receive our Services;

– when you elect to complete surveys that we use for research purposes;

– when you elect to enter a promotion through a social media channel;

– when you make payments to ROBOFACTURING3D;

– when you elect to receive marketing communications from ROBOFACTURING3D; or

– when you use our Services;

In each case, in accordance with this Privacy Policy.

4.2 Data is received from other sources: ROBOFACTURING3D will receive Data about you from third parties, such as publicly available third parties sources.

4.3 Data is collected automatically: To the extent that you access the Website, we will collect your Data automatically, for example, we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes, times and frequency with which you access the Website and the way you use and interact with its content.

5. WHAT DATA WE COLLECT

5.1 We may collect the following Data, which includes personal Data, provided by you: name; job title; profession; contact Information such as email addresses and telephone numbers; demographic information such as postcode; drawings and models for production or quoting purposes.

When you order Services on our Website or through any other means, we will collect all information necessary to complete the transaction, including, but not limited to your name, credit card information, billing information and shipping information.

In certain circumstances we may request that you provide us with photocopies of your ID and other related documents for fraud prevention purposes and to verify your identity.

5.2 When using our Service you may exchange private messages (including, but not limited to text, images, videos, locations, contact details) with us. These messages will be stored by us in order to be able to deliver them to the intended recipient(s).

If you provide us feedback or contact us via email, text message (“SMS”) or through any other means, we will collect your name and email address or phone number, as well as any other content included in the email or SMS, in order to send you a reply.

5.3 We also collect “Automatically Generated Information” about your behavior during your use of the Service. This information may include IP addresses, type of browser, browser settings, date and time, what features your use and for how long and other information regarding your use of the Service. We may also collect this information by using “cookies” in accordance with Points 13 of this Privacy Policy.

5.4 We do not collect any “Special Categories of Personal Data” about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences

6. HOW WE USE THE DATA

6.1 Any or all of the above Data may be required by us for providing the Services to you and to facilitate any communication between you and us. Data may be used by us for the following reasons:
– internal record keeping;
– improvement of our Services;
– transmission by email or other means of marketing materials; or
– contact for market research purposes;

In each case, in accordance with this Privacy Policy.

6.2 The processing of your personal Data is based on the following grounds:
-your consent;
-the preparation or performance of an Agreement with you;
-compliance with a legal obligation; or
-our legitimate interests.

In each case, in accordance with this Privacy Policy.

6.3 We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name, company name and may also indicate their home city. We obtain the User’s consent prior to posting his or her name along with the testimonial.

6.4 When we process personal Data on the basis of your consent, you can always revoke your consent. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below, Point 11 of this Privacy Policy).

6.5 ROBOFACTURING3D can have a legitimate interest to process your personal Data for statistical reasons to improve our Services and public relations.

6.6 For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:

– soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular Service, and we are marketing similar Services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

– for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below, Point 11 of this Privacy Policy.

6.7 We may use your Data to show you ROBOFACTURING3D adverts and other content on other websites. If you do not want us to use your Data to show you ROBOFACTURING3D adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below, Points 13 of this Privacy Policy).

7. WHAT HAPPENS WHEN YOU DO NOT PROVIDE NECESSARY DATA

7.1 Where we need to process your personal data either to comply with law, or to perform the terms of an Agreement we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

8. HOW LONG WE KEEP IT

8.1 We do not retain your personal Data for any longer than is necessary for the purposes mentioned in this Privacy Policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

8.2 When we process your personal Data on the basis of the preparation or the performance of an Agreement with you, we will store your personal information for up to seven years after our agreement has ended, or after resolving a dispute.

8.3 When we process your personal Data on the basis of a legal obligation, we will store your personal information for the period which is determined by the law.

8.4 When we process your personal Data on the basis of your consent, we will store your personal information until you revoke your consent.

8.5 Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

9. WHO WE SHARE DATA WITH

9.1 In order to manufacture the parts you order with us, ROBOFACTURING3D may subcontract your manufacturing project to one of our manufacturing partners. As part of this process, we may share your Data with our manufacturing partners to enable them to manufacture the parts.

9.2 We employ other parties to perform functions on our behalf. Examples include, hosting services, customer relationship management, analytics, technical reviewing services of the uploaded 3D and payment processing services. These selected parties may process your personal Data only to the extent that is necessary to perform such functions on our behalf and subject to our instructions. We have procedures in place to ensure that these third party companies value your privacy.

9.3 These parties may be located in or out of the EU/EEA or the United States of America (“USA”).

9.4 We may share some or all of your Data in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Data may also be transferred as a business asset. If another company acquires our company, business or assets, that company will possess the Data collected by us and will assume the rights and obligations regarding the Data as described in this Privacy Policy.

9.5 Regardless of any of the choices you make regarding your Data, ROBOFACTURING3D may disclose personal information if it believes in good faith that such disclosure is necessary:

– in connection with any legal investigation;

– to comply with relevant law, regulation, court order or any government authority;

– to protect or defend the rights of ROBOFACTURING3D or users of the Website or Services; and/or

– to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy or our Terms and Conditions.

In each case, in accordance with this Privacy Policy.

10. KEEPING DATA SECURE

10.1 We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. The access to your account is controlled by a password and a username that is unique to you.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: soporte@robofacturing3d.com

10.2 We limit access to your personal data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.

11. YOUR RIGHTS

11.1 You have the right to request access, rectification, erasure, restriction, Data portability and the right to object against the use of your personal Data. However, we can decline your request in case we have compelling legitimate grounds which override your interests, or the processing is for the establishment, exercise or defense of legal claims.

11.2 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

11.3 To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: soporte@robofacturing3d.com

11.4 It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

11.5 You can send your request to exercise your right(s) to soporte@robofacturing3d.com. Be as clear and precise as possible in your email. In any case state which right you want to exercise and on what grounds. We will answer your request within one month after receipt, unless we need more time. Within this period of time we will notify you about whether we can fulfill your request or not. In case we cannot fulfill your request we will let you know on what ground.

11.6 If you have any complaints about our privacy practices we would appreciate it if you could seek contact with us first. Together we can try to find and take away the source of your complaint. Your complaint can be sent to soporte@robofacturing3d.com

11.7 At any given time you can have more information about your rights and you have the right to send a complaint about our privacy practices to the authorized supervisory body. In England, this is a department of the Government, and you can find more information in: https://www.gov.uk/consumer-protection-rights

12. LINKS TO OTHER WEBSITES

12.1 This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites.

13. COOKIES

13.1 We may store some information in the form of so-called “Cookies” on your device, such as your computer, to offer a more user-friendly and efficient Website and Services.

13.2 All Cookies used by this Website are used in accordance with current English and EU Cookie Law.

13.3 Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling ROBOFACTURING3D to provide a better experience and Service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

13.4 We use so-called “Strictly necessary Cookies”, which are required for the operation of our Website.

We use so-called “Analytical/performance Cookies”, which allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works.

We use so-called “Functionality Cookies”, which are used to recognize you when you return to our Website. This enables us to personalize our content for you.

We use so-called “Targeting Cookies”, which record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

14. CHANGES TO THIS PRIVACY POLICY

14.1 ROBOFACTURING3D reserves the right to modify this Privacy Policy as we may deem necessary from time to time or as may be required by law, updating the “Last Updated” date at the top of this Agreement. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

15. QUESTIONS & SUGGESTIONS

If you have any questions or suggestions with respect to ROBOFACTURING3D our about our Privacy Policy, please feel free to contact Us by email at soporte@robofacturing3d.com. We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.

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